TERMS AND CONDITIONS
If you are purchasing a ring, please make sure you order the correct size. Ordering the correct ring size can be difficult for lots of reasons. Depending on where in the world you live, the sizing system will vary, for example a size 6 in the US is vastly different to a size 6 in Italy (to see the difference, check out this conversion chart):
In Australia we have an alphabetical sizing system. Unfortunately ring gauges used to measure your finger can sometimes be a half size or more out in accuracy. Ultimately, the internal diameter measurement is the most accurate way to get a perfect fit, so if at all possible, if you are having a jeweller help you find your correct size, ask them for the internal diameter measurement in millimetres as a preference.
It is also important to note that a wider band will feel tighter on your finger than a narrow one simply because of the tapering shape of your finger, so use a ring gauge similar to the width of the ring you are ordering for the most accurate measurement.
As all our rings are custom made for you with your exact size when you order. For this reason we cannot offer you a refund if you get cold feet or order an incorrect size. This is in accordance with Australian Consumer Law, and It is your responsibility to order the correct size and style.
Due to the complexity of some of the designs it may not be possible to resize a ring without distorting the ring or disrupting a pattern resulting in an unsightly join. For this reason we ask you to please take the time to work out your exact size before ordering.
CUSTOM MADE TO ORDER:
Please note that on most occasions the jewellery you order has not yet been created! You are getting a custom made piece when you order – not the exact piece shown in the image. Your jewellery will look as close as possible to the image, if not better, but there may be slight variations, imperfections or differences may be present due to the fact that it is made by hand. If you would like to see an image of the actual piece that is made for you before it is posted, leave a comment when you place your order, and we will happily email or sms one to you.
All pendants come with complimentary chains. The complimentary chains are 16" silver plated snake chains. If you wish to upgrade the chain to a higher quality sterling silver chain we have these available to purchase seperately in the "Sterling Silver Chains" section found in the "Collections" tab.
PRODUCTION AND SHIPPING TIMES:
Please allow up to 3 weeks production time from the time you order to the day we ship. All orders will be sent via registered post so tracking will be possible.
If your order is urgent, feel free to email firstname.lastname@example.org or phone 0424609357 to discuss if it is possible to produce and ship your order sooner.
Our jewellery pieces often feature metals that have the potential to oxidise over time, resulting in a range of appealing colour variations. Metals such as sterling silver, shibuichi, shakudo, copper, and brass are all reactive and can undergo natural chemical reactions when exposed to elements in the environment. This can cause changes in the surface of the metal, resulting in colours like grey, brown, green, blue, and black.
To speed up the oxidising process, we sometimes use accelerants rather than relying solely on natural oxidation. It's worth noting that these colour variations sit on the surface of the metal and can naturally wear off on clothing or through gentle abrasion as you wear the piece.
When it comes to jewellery made from reactive metals, it's possible for some colour transfer to occur on your skin due to the natural oxidation process. For instance, copper readily forms a greenish layer called copper oxide when exposed to air and moisture. When you wear copper jewellery, the metal can react with the sweat and oils on your skin, resulting in a greenish or bluish discolouration.
Silver jewellery can also oxidise and leave a dark or black residue on your skin.
Shibuichi and shakudo, which are alloys containing copper, silver and gold, and can also undergo oxidation. Brass, an alloy of copper and zinc, can oxidise over time, leading to a greenish or brownish patina. When these metals come into contact with your skin, the oxidation process can transfer discolouration onto your skin.
It's important to understand that the rate and extent of discoloration can vary depending on factors such as metal composition, body chemistry, and environmental conditions. Some individuals may experience more noticeable discolouration, while others may not be affected at all.
To minimize the discolouration caused by reactive metals, we recommend the following tips:
Keep your jewellery dry: Avoid wearing jewellery made from reactive metals in situations where it may come into contact with water or excessive moisture.
Remove jewellery before physical activities: Take off your jewellery before exercising, swimming, or engaging in activities that may cause sweating, as moisture can accelerate the oxidation process.
Clean and polish regularly: If you find that your jewelry has changed in a way that you do not find desirable, you can use a silver-cleaning cloth or apply some toothpaste on a cloth or brush to gently rub the areas you wish to clean. Rinse and pat dry to restore the metal to its oxidised-free state. This can help reduce the likelihood of discolouration.
Apply a protective coating: Consider using jewelry sealants like Renaissance Wax Polish to create a barrier between your skin and the metal. This can help prevent direct contact and minimize discolouration.
Remember that any skin discolouration caused by reactive metals is usually harmless and can be easily washed off your skin. If you have sensitive skin or experience any irritation, it's advisable to consult a dermatologist or avoid wearing jewellery made from reactive metals altogether.
A final note on reactive metal jewellery, when jewellery is made using a combination of metals including copper, shibuichi, shakudo, brass and sterling silver, it's important to note that these metals can gradually etch over time. This occurs because the copper alloys used in the jewellery are more reactive compared to the silver. As mentioned above, when the jewellery comes into contact with moisture or humidity, a chemical reaction takes place between the copper and the moisture. This reaction leads to the formation of copper oxide, resulting in oxidation or a change in color on the copper surface. As time passes, this oxidation can lead to the gradual etching away of the surface metal. Silver, being less reactive, is less prone to this process. The specific conditions, including humidity and exposure to chemicals, can impact the rate at which etching occurs. Regular cleaning and proper storage can help slow down the etching process in jewellery made from copper alloys and silver.
REFUNDS AND EXCHANGES:
Once your item has arrived, If you are unhappy with your purchase, please contact us within 10 days of receiving it. We aim to please, and if the item is not what you expected, within the boundaries of the terms and conditions, we would prefer to give you a refund or exchange of the purchase price than leave you unhappy. We want you to be thrilled with your purchase, and will do whatever we can to work with you to sort out any issues.
However, please be aware that we cannot accept returns of custom orders (including all rings made to size).
We also cannot accept returns of earrings that have been worn for health and safety reasons.
Returned items should be sent back to us via registered post, in the original condition. Once received, we will refund the full purchase price (excluding custom orders and rings as mentioned above).
Original and return Postage and Handling fees are the buyers responsibility.