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SHOP POLICIES

TERMS AND CONDITIONS

 

RING SIZING: 

If you are purchasing a ring, please make sure you order the correct size. Ordering the correct ring size can be difficult for lots of reasons.  Depending on where in the world you live, the sizing system will vary, for example a size 6 in the US is vastly different to a size 6 in Italy (to see the difference, check out this conversion chart):

https://en.wikipedia.org/wiki/Ring_size  

 

In Australia we have an alphabetical sizing system.  Unfortunately ring gauges used to measure your finger can sometimes be a half size or more out in accuracy.  Ultimately, the internal diameter measurement is the most accurate way to get a perfect fit, so if at all possible, if you are having a jeweller help you find your correct size, ask them for the internal diameter measurement in millimetres as a preference.  

It is also important to note that a wider band will feel tighter on your finger than a narrow one simply because of the tapering shape of your finger, so use a ring gauge similar to the width of the ring you are ordering for the most accurate measurement.  

As all our rings are custom made for you with your exact size when you order.  For this reason we cannot offer you a refund if you get cold feet or order an incorrect size.  This is in accordance with Australian Consumer Law, and It is your responsibility to order the correct size and style.

Due to the complexity of some of the designs it may not be possible to resize a ring without distorting the ring or disrupting a pattern resulting in  an unsightly join.  For this reason we ask you to please take the time to work out your exact size before ordering. 

 

CUSTOM MADE TO ORDER:

Please note that on most occasions the jewellery you order has not yet been created! You are getting a custom made piece when you order – not the exact piece shown in the image. Your jewellery will look as close as possible to the image, if not better, but there may be slight variations, imperfections or differences may be present due to the fact that it is made by hand.  If you would like to see an image of the actual piece that is made for you before it is posted, leave a comment when you place your order, and we will happily email or sms one to you.

 

COMPLIMENTARY CHAINS:

All pendants come with complimentary chains.  The complimentary chains are 16" silver plated snake chains. If you wish to upgrade the chain to a higher quality sterling silver chain we have these available to purchase seperately in the "Sterling Silver Chains" section found in the "Collections" tab. 

 

PRODUCTION AND SHIPPING TIMES:

Please allow up to 3 weeks production time from the time you order to the day we ship. All orders will be sent via registered post so tracking will be possible.  

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If your order is urgent, feel free to email melbaldock@hotmail.com or phone 0424609357 to discuss if it is possible to produce and ship your order sooner. 

 

OXIDIZING ALLOYS:

Several of the metals used in our pieces have the potential to oxidise over time. Sterling silver, shibuichi, shakudo, copper and brass jewellery will naturally change over time and can take on different colours including grey, brown, green, blue and black.  These colours are an appealing feature of the jewellery.  We can, and often do speed up the oxidising process with accelerants rather than wait for oxidation to occur naturally.  As the interesting colour variations is actually sitting on the surface of the metal, it can also naturally be worn back on clothing or through gentle abrasion a you wear the piece in.  

If your jewellery changes in a way that you do not find desirable, a silver-cleaning cloth can be used, or simply some toothpaste on a cloth or brush can be used to gently rub at the areas you wish to clean, then rinse and pat dry to bring the metal back to its oxidised free state.

 

RETURN POLICY:

 

REFUNDS AND EXCHANGES:

Once your item has arrived, If you are unhappy with your purchase, please contact us within 10 days of receiving it.  We aim to please, and if the item is not what you expected, within the boundaries of the terms and conditions, we would prefer to give you a refund or exchange of the purchase price than leave you unhappy.  We want you to be thrilled with your purchase, and will do whatever we can to work with you to sort out any issues.

However, please be aware that we cannot accept returns of custom orders (including all rings made to size). 

We also cannot accept returns of earrings that have been worn for health and safety reasons.

 

Returned items should be sent back to us via registered post, in the original condition. Once received, we will refund the full purchase price (excluding custom orders and rings as mentioned above).

Original and return Postage and Handling fees are the buyers responsibility.